Shipping policy
Shipping Policy
Processing Times All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day. During peak periods, processing times may be slightly longer — we'll keep you updated.
Domestic Shipping (Australia) We offer the following shipping options within Australia:
- Standard Shipping (5–8 business days)
- Express Shipping (2–4 business days)
Free standard shipping is available on orders over $100 AUD.
International Shipping We currently ship to selected countries. International delivery times vary by destination (typically 10–21 business days). Please note that customers are responsible for any customs duties, taxes, or import fees applicable in their country.
Order Tracking Once your order has been dispatched, you'll receive a confirmation email with a tracking number. You can use this to monitor your delivery via our carrier's website.
Remote & Rural Areas Deliveries to remote or rural areas of Australia may take additional time beyond our standard estimates. We appreciate your patience!
Lost or Damaged Parcels If your order arrives damaged or goes missing, please contact us within 14 days of the expected delivery date at [your contact email]. We'll work with you to resolve the issue as quickly as possible.
P.O. Boxes We can deliver to P.O. Boxes for standard shipping within Australia.